This is for subcontractors servicing our Defence contract. These training guides related to the usage of the Subcontractor Portal or the Mobility Application.

1. How do I log on? 

2. How do I clear my Google Chrome cache? 

3. How to reset your password

4. Getting started with the Subcontractor Portal

4a Glossary of Terms

5. Work Orders process

6. How to navigate the Work Order dashboard 

7. Accept or reject a work order

7a. Accept a work order [video]

7b. Accept multiple work orders at at time

7c. Reject a work order

8a. Email shop papers or watch the [video]

8b. View shop paper attachments (within the application)

9. Update a Work Order status or watch the [video]

10. Upload mandatory documents or watch the [video]

11. Record Defence Asset ID

11a. How to record an Asset ID when default Asset ID is populated

11b. How to record an Asset ID so it can be found in the system 

11c. How to record an Asset ID so that it cannot be found in the system

12. EOT process flow for subcontractors

13. How to raise an EOT or watch the [video]

14. How to review an EOT request response

15. How to view and process a rejected EOT request [video]

16. How to view and process an approved EOT request [video]

17. How to flag a Work Order as completed or watch the [video]

18. How to request additional work on an existing Work Order

19. Checklist for managing Work Orders

20. Subcontractor claims process overview

21. How to navigate the claims dashboard

22. How to create a claim (including uploading documents) or watch the [video]

23. How to process returned claims or watch the [video]

24. How to check the claim status or watch the [video]

25. Checklist for submitting a claim

26. Frequently asked questions